1. Deposits
Most projects require a non-refundable deposit to reserve production time and begin work.
This deposit covers initial planning, research, and preparation.
2. Cancellations
If you choose to cancel a project:
- All completed work up to the cancellation date must be paid for
- Deposits remain non-refundable
- If you paid more than the value of completed work, the unused balance may be refunded
- If FortSpeed cancels a project for reasons not related to client misconduct (e.g., internal issues), all unused funds will be refunded
3. Refunds
Refunds are generally not provided for:
- Completed work
- Time spent on research, planning, design, development, or consultation
- Delays caused by the client (e.g., late content or approvals)
Refunds will only be considered if:
- No meaningful work has started
- A billing or transaction error occurred
- Both parties mutually agree in writing
4. Scope Changes
Any new features, revisions, or changes requested after project approval are considered out of scope and billed separately.
If scope changes cause the project to be paused or abandoned, no refunds will apply.
5. Digital Products
Any digital deliverables—such as code, design files, templates, or systems—are non-refundable once delivered due to the nature of digital goods.
6. Final Deliverables
Once final deliverables are handed over and approved:
- The project is considered complete
- Additional revisions fall under separate billing
- No refunds apply after approval
7. Contact
For any questions regarding refunds or billing, contact us at:
hello@fortspeed.com